Parish LarderWhere Local Happens

Help Centre

Questions, answered.

37 of the questions we get asked most often, sorted by who's asking. Search below if you know what you're after, or browse by topic. If your question isn't here, drop us a line — we read every message.


For Shoppers

13 questions

Every product is prepared by the producer themselves and handed straight to a local rider — usually within an hour or two of the order being accepted. Bakers bake the morning of, dairy comes from the cellar that day, and butchers cut to order. Freshness is the whole point.

Because merchants accept each order before we capture payment, you'll never be charged for something that's already sold out or that won't make it to you in time.

For Merchants

18 questions

Fill in the short form on /sell. We aim to reply within two working days. Once approved, you'll get access to a stall builder where you can add your story, products, opening hours, delivery zones and photos.

We verify each merchant manually — that's how we keep the platform tight and keep customers trusting that every stall is a real, small producer.

For Riders

6 questions

Fill in the form on /deliver. We'll do a right-to-work check and a quick safety briefing, then send you the driver app and your zone access.

We're currently rolling out riders region by region as merchant demand grows. If your area isn't live yet, we'll keep your details on file and ping you when we open.

Still got a question?

We’re here to help.

Email us

For order issues, partnership enquiries, or anything that needs detail. We reply within one working day.

Contact form →

Call us

Merchant support line — Mon to Fri, 09:00 to 17:30. For customer issues, please email so we can pull up your order.

Phone line 020 0000 0000

The Journal

Long-form pieces and how-tos — guides on the buying side and producer playbooks on the selling side.

Read the journal →